ShortLine General Service Information

1. Application of Fares

Fares between intermediate points, where no fares are published, will be charged the fare to or from the next more distant point shown. Regular round trip fares are computed at 2 times the one-way fare. Additional discounted one way tickets include: Senior, Children and Student fares. No additional discount is offered on round trip fares. Other discounted fares are offered depending on time and place of origin at the discretion of the Company. Special time limits and restrictions apply.

2. Ticket Sales

Tickets may be purchased from a number of independent agents and terminals. For a complete list of locations, contact 1-800-631-8405 or visit our website at www.coachusa.com. If an agent is not available, travel can be purchased from a driver with cash. Drivers are required to supply a receipt at a customer's request. A receipt for a regular one-way ticket can be credited toward the purchase of a commutation book of tickets by having their driver or agent sign a receipt with origin, date and amount paid.

3. Senior Citizen Fares

Senior Citizens at least 62 years old with I.D. may receive 10% off of the regular one way excursion fare between all points of ShortLine or Chenango Valley Bus Lines. There is no further discount on the purchase of a round trip. Senior Citizen discounts may not be applied to any promotional or other discounted fares.

The New Jersey Senior Citizen Program is valid ONLY between Orange, Rockland or Bergen Counties and New York City.

Senior Citizens, 62 years of age and over, and customers with disabilities, may ride at all times of the day with a valid Medicare or State ID in Bergen County, NJ and Orange and Rockland County, NY. Senior Citizens and customers with disabilities may travel at half fare locally within Orange, Sullivan and Rockland Counties. I.D. and a Medicare card is required.

4. Limit of Tickets for Travel

A. Regular, non discounted, one-way tickets will be good for travel thirty (30) days in addition to the date of sale. Round-trip tickets are good for travel one hundred and twenty (120) days in addition to the date of sale, unless otherwise specified.

B. Commutation tickets:

• Forty (40) One-Way trips will be limited for use to forty (40) days from and including the date of sale by one individual identified by an I.D. number.
• Ten (10) One-Way trips will be limited for use to twenty (20) days from and including the date of sale by one individual identified by an I.D. number.
• Fifty (50) One-Way trips will be limited for use to ninety (90) days from and including the date of sale and can be shared among members of a family or group.

Commutation tickets will be on sale at all times specified at the terminals. Commutation tickets will not be accepted if purchased from other than authorized agents of the Company or if resold. They must be presented by the person, to whom they are issued identified by a number. They may also designate the sex of the persons to whom they are issued.

Commutation tickets may not be used as basing fares in constructing through fares to points beyond. Commutation tickets are only valid for transportation provided by and over the routes of Coach USA Northern District Hudson Transit Lines, Inc., and as such, are not valid for transportation provided by any other carrier.

5. Ticket Refunds (Policy Not Applicable to Internet Purchases)

A. Regular Full Fare Tickets: Wholly or partly unused tickets valid for travel will be refunded if presented within ninety (90) days after the last date of possible use and will not be redeemed if presented thereafter. Wholly unused tickets, which have not been presented and used for transportation, will be redeemed at the purchase price paid less 10%. In the event, failure to use these tickets was the result of any act or default of the Company, the ten (10%) percent will not be deducted. Application for refund should be mailed to Refund Dept. ShortLine, 66 Tetz Road, Chester, NY 10918. Refunds take approximately 4 weeks for processing. Heavily discounted or special fare tickets may not be refundable. Check when purchasing for details.

B. Commutation Tickets: Except in the case of job loss, cash refunds will no longer be allowed on commutation tickets. In the event of illness, business travel or vacation, unused tickets may be returned for credit toward the purchase of additional commuter tickets by using the commutation credit voucher. A letter stating the reason for returning tickets with the actual tickets must be mailed within fifteen (15) days after the last date of possible use to ShortLine, 66 Tetz Road, Chester, NY 10918, to Attention: REFUND DEPT. A personal voucher will be issued and mailed. Only one credit voucher may be redeemed at one time against the purchase of another commuter book of tickets.

C. Commuter Ticket Policy

• 10 Trips (Good for 20 days): No Credit, No Refund
• 40 Trips (Good for 90 days): Up to 10 tickets may be returned for credit or refund (if turned in 15 days after last date valid)
• One Way (Good for 1 year): 
• Round Trip (Good for 1 year):

A 10% Service Charge will be deducted on all refunds.

6. Children's Fares

Children 0-14 years old will receive a 50% discount on all one-way and round-trip fares.

7. Stopovers

Stopovers will be permitted at any station where the coach is scheduled to stop. Customers must request a special ticket from the Agent at the time of purchase. Continuation of the trip must take place within a 24 hour period.

8. Baggage

Two pieces of luggage will be accepted for transportation in the luggage compartment and one piece may be carried on the bus free of charge. ShortLine Coach USA reserves the right to limit and charge customers for additional pieces of luggage in peak periods. At this time a ticket will be issued and required on all additional baggage and a fee of $5.00 per piece on a space available basis will be in effect. Baggage is transported at the customer’s risk; the company is not responsible for lost or damaged luggage, or its contents.

9. Lost & Found

Every effort is made by the company to retrieve lost items left on the bus. Items found at outlying locations should be shipped to the Mahwah office immediately. Customers looking for items, can try calling the terminal where they got off, however the Lost & Found Dept. can be reached by calling 1-800-631-8405 ext. 2631.

10. Seating

This company reserves full control and discretion as to seating of passengers and the right to change such seating at any time during the trip; also to transfer passengers from one vehicle to another en route whenever operating conditions require it. This Company also reserves the right to reroute passengers to another destination when, in the opinion of the Company, operating conditions make this necessary. In case of insufficient seating capacity on any schedule, passengers will be placed on the next available coach. If none is available, the ticket value will be refunded. No Reduced Rate or Special Excursion Tickets will be honored on limited trips unless especially provided in the Tariff issued. Tickets cannot be purchased and or will not be honored for transportation to any point where the coach is not scheduled to stop.

11. Animals

Dogs, cats or other live animals will not be carried on motor coaches. Exception: Service animals properly certified will be transported.

12. Objectionable Behavior

This Company reserves the right to refuse to transport a person under the influence of intoxicating liquor or drugs, or who is incapable of taking care of himself or herself, or whose condition is such as to make him objectionable to other passengers or prospective passengers, or whose behavior threatens the safety of others, such as yelling, cursing or aggressive gestures.

13. Transfer Regulations

No transfer will be issued or accepted to points other than those on connecting lines of this Company, for which tickets are sold.

14. Promotional Discount Coupons

At the discretion of the Carrier, Promotional Discount Coupons will be issued, which will entitle the bearer to purchase one (1) Adult trip ticket on Interstate Routes of the Hudson Transit Lines or Chenango Valley Bus Lines at the published fare, less the stated value of one Discount Coupon issued. Promotional Coupons have no value for refund and are not applicable to any discount fares.

15. Prepaid Ticket Orders

Someone purchasing a ticket for another person traveling from a different point. (PTO’S) – There will be a $15.00 non-refundable service charge for tickets purchased from non gateway terminals. Note: Agents can refer to the PTO Bulletin for instructions.

16. Acceptance of Commuter Tickets for Northern District

Oakland/Wyckoff commuter tickets will be accepted on ShortLine buses to Ridgewood or Mahwah from Port Authority bus terminal off peak from 9:00 am–3:00 pm and after 7:00 pm Monday–Friday, all day Saturday and Sunday and holidays.

17. Non-Discrimination Policy- TITLE VI

Hudson Transit Lines, Inc. is committed to ensuring that no person is excluded from, or denied the benefits of our services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended. Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color or national origin, may file a complaint in writing to Hudson Transit Lines, Inc. To file a complaint, or for more information on Hudson Transit Lines, Inc.'s obligations under Title VI write to: 66 Tetz Road, Chester, NY 10918.

18. Customers with Disabilities

ShortLine/Coach USA is committed to providing accessible transportation service to customers with special requirements and does not discriminate on the basis of disability. We welcome all customers on ShortLine/Coach USA and can provide assistance to those with walking difficulties, those who normally use wheelchairs or scooters, and customers with service animals and breathing aids, among others.

We can help whether you are traveling alone, with a personal care attendant, using mobility devices or are accompanied by a service animal.

Customers with disabilities traveling on ShortLine Chenango Valley Bus Line may be accompanied by an aid, who may travel free, with original Doctor's letter on letterhead, dated within current year verifying the need for an attendant.

Additional Information

Whenever one of our buses makes an intermediate or rest stop, a customer with a disability is permitted to leave and return to the bus in the same manner as any other customer.

If you are a disabled customer traveling on a bus without a handicap accessible restroom making an express run of three hours or more without a rest stop, and you are unable to use the inaccessible restroom, you may request an unscheduled rest stop.

Priority Seating: The first row of the bus is reserved for customers with disabilities but you are welcome to sit wherever you feel most comfortable.

Assistance During Stops: We are happy to help you with any reasonable request during a stop, such as getting on or off the bus, and retrieving your wheelchair or other device for you. Just ask your driver or customer service agent. It's also a good idea to let your driver know before your trip if you are going to need help during stops as it helps us to serve you better.

Service Animals: We welcome service animals on board ShortLine/Coach USA buses. They always seem to enjoy the ride too!

Service animals means any guide dog, signal dog, seizure response dog, emotional support animal, sensory signal dog or any other animal individually trained to assist, work or perform specific tasks for an individual with a disability.

ShortLine/Coach USA is obligated to provide accessible transportation service to customers with disabilities. If you believe that ShortLine/Coach USA has failed to fulfill this obligation or that you have been discriminated against on the basis of your disability, please contact our customer service department in any of the following ways:

Email: shortlinecustomerservice@coachusa.com

Telephone: (800) 631-8405 ext. 2642

Fax: (845) 610-2601

Mail: 66 Tetz Road, Chester, New York 10918

Download a copy of the Title VI Complaint Policy.

Download a copy of the Title VI Complaint Form.

Download a copy of the ADA Complaint Policy

Download a copy of the ADA Complaint Form